Privacy Policy

Last Updated: September 5, 2025

Thank you for choosing Connections Therapy as your trusted speech-language therapy provider. This Privacy Policy explains how we collect, use, share, and protect your personal information in compliance with applicable laws and regulations, including the Health Insurance Portability and Accountability Act (HIPAA) and, where applicable, the California Consumer Privacy Act (CCPA).

1. Information We Collect

We may collect the following categories of personal information:

Contact Information (such as name, mailing address, email address, phone number)
Health-Related Information (including medical history, diagnoses, evaluation results, treatment plans, progress notes, and session records)
Payment Information (such as insurance details, credit card or other billing details)
Administrative Information (appointment history, consent forms, communications with our clinic)

2. How We Use Your Information

We use your personal data for the following purposes:

Delivering speech-language therapy services tailored to your needs.
Creating and maintaining accurate treatment records.
Communicating appointment reminders and important service updates.
Processing payments, insurance claims, and billing.
Improving the quality, safety, and effectiveness of our services.

3. Legal Basis for Processing

Our processing of your personal information is based on:

Contractual Obligation: To provide therapy services you have requested.
Legal Obligations: Compliance with laws and regulations regarding healthcare documentation and reporting.
Legitimate Interests: Enhancing care delivery, clinic management, and patient communication.

4. Information Sharing

We may disclose your information in the following circumstances:

To licensed therapists and authorized staff involved in your care.
To third-party vendors supporting scheduling, billing, or payment processing (bound by confidentiality obligations).
To insurance providers for claims processing.
To legal authorities when required by law or in cases of health and safety emergencies.

5. Your Rights

You have the following rights regarding your personal data:

Right to Access: Request a copy of your personal information.
Right to Correct: Request corrections to inaccurate or incomplete data.
Right to Delete: Request deletion of your information under certain conditions.
Right to Restrict Processing: Request limitations on how your data is used in specific situations.
Right to Data Portability: Request your information in a structured, commonly used, and portable format.

6. Security Measures

We implement industry-standard administrative, technical, and physical safeguards to protect your information against unauthorized access, alteration, disclosure, or destruction.

7. Data Retention

We retain your personal and health information only as long as necessary to fulfill treatment, legal, and regulatory requirements.

8. Children’s Privacy

Our services are designed for children and families, but parental/guardian consent is always required for individuals under 18. We do not knowingly collect information from minors without verified consent.

9. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website with an updated effective date.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, you may contact us:

Contact